Bruder RV Pty Ltd (Bruder RV, we, us, our) respects your privacy and is committed to handling personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, request information from us, download brochures, submit an enquiry, or otherwise interact with us online.

Who we are

Bruder RV Pty Ltd
29 Shirley Way, Epping, Victoria 3076, Australia
Phone: +61 3 7034 6688
Email: info@bruderrv.com

What personal information we collect

We may collect personal information and related data including:

• • your name

• • email address

• • phone number

• • company or business name

• • country, state, postcode or location details

• • enquiry details and communications you send to us

• • brochure download and lead form details

• • IP address

• • browser type, device type, operating system and usage data

• • website interaction data collected through cookies, pixels, analytics tools and similar technologies

• • approximate geolocation data

• • referral source and campaign interaction data

We do not intentionally collect sensitive information through our website, and we ask that you do not provide sensitive personal information unless we specifically request it.

How we collect personal information

We collect personal information when you:

• • submit a contact or enquiry form

• • download a brochure or product information

• • contact us by email, phone or through the website

• • interact with our website, pages, embedded media, advertisements or social content

• • engage with our digital marketing, remarketing or analytics technologies

We may also collect technical and usage information automatically through cookies, analytics platforms, pixels, server logs and similar tools.

Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

• • responding to enquiries and communicating with you

• • providing brochures, product information and related materials

• • identifying and managing sales opportunities, dealer or distributor enquiries, and business relationships

• • operating, maintaining and improving our website, content and user experience

• • understanding how visitors use our website

• • measuring advertising performance and audience engagement

• • marketing our business, products, launches and services

• • maintaining records and administering our business operations

• • protecting our legal rights, intellectual property, website security and systems

• • complying with legal and regulatory obligations

Direct marketing

We may use your personal information to send you marketing communications, product information, launch updates, event invitations or other materials that we think may be relevant to you.

You can opt out of marketing communications at any time by using the unsubscribe facility in the communication, or by contacting us at info@bruderrv.com.

Cookies and tracking technologies

Our website may use cookies, pixels, tags and similar technologies to:

• • keep the website functioning properly

• • understand website traffic and user behaviour

• • improve website performance and user experience

• • support advertising, remarketing and campaign measurement

These technologies may be provided by us or by third-party services.

You can usually manage or disable cookies through your browser settings. If you disable cookies, some website features may not function as intended.

Third-party platforms and service providers

We may use third-party providers and tools to help operate our website, communications and marketing activities. These may include, for example:

• • HubSpot

• • Google Analytics

• • Google Ads

• • Meta / Facebook Pixel

• • LinkedIn Insight Tag

• • YouTube embeds

• • Google reCAPTCHA

• • Mailchimp

• • website hosting, cloud infrastructure, form providers, chat tools and related software services

These providers may collect, process or store information on our behalf, or receive information through integrations with our website and digital systems.

Overseas disclosure

Although some data may be held on our private servers and systems, we also use third-party platforms and software providers that may store or process personal information outside Australia.

As a result, your personal information may be disclosed to recipients located in countries outside Australia, including countries in which our service providers, technology partners, cloud vendors, analytics providers or marketing platforms operate infrastructure or personnel.

Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles that information in a manner consistent with applicable privacy obligations.

How we store and protect personal information

We store personal information in a combination of:

• • private internal systems and servers

• • cloud-based business systems

• • third-party software platforms used to manage leads, communications, analytics and marketing

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, internal restrictions, technical safeguards, contractual protections and security practices appropriate to the nature of the information.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable measures, we cannot guarantee absolute security.

How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to manage enquiries, maintain records, comply with legal obligations, resolve disputes, enforce agreements and protect our business interests.

When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

Access and correction

You may request access to personal information we hold about you, and you may request correction if you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

Complaints

If you believe we have handled your personal information in a way that does not comply with applicable privacy law, you may make a complaint by contacting us at:

Email: info@bruderrv.com
Phone: +61 3 7034 6688
Address: 29 Shirley Way, Epping, Victoria 3076, Australia

Please provide enough detail for us to investigate the issue. We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner.

Third-party websites

Our website may contain links to third-party websites, embedded content or external platforms. We are not responsible for the privacy practices, content or security of those third parties. You should review their privacy policies separately.

Children

Our website is not directed to children, and we do not knowingly collect personal information from children through the website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised effective date. By continuing to use the website after changes are posted, you acknowledge the updated Privacy Policy.

Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Bruder RV Pty Ltd
29 Shirley Way, Epping, Victoria 3076, Australia
+61 3 7034 6688
info@bruderrv.com